Job Description

Job Description: 

The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of daily operations within a cannabis dispensary in Ohio. This role ensures compliance with Division of Cannabis Control (DCC) regulations, provides operational leadership, fosters a culture of accountability and excellence, and contributes to achieving financial and service goals for the dispensary.

Duties & Responsibilities: 

Regulatory Compliance & Oversight:

• Enforce compliance with all DCC rules.
• Support management of all inventory controls, Metrc entries, and regulatory audits.
• Assist in training staff on adult-use cannabis policies, including purchase limits, ID checks (21+), and packaging.
• Monitor operational SOPs to ensure they reflect current state regulations and compliance protocols.

Daily Operations & Retail Management:

• Scheduling, staff supervision, and floor coverage to meet operational needs.
• Assist in overseeing product receiving, inventory reconciliation, sales floor presentation, and product rotation.
• Manage opening and closing procedures, secure handling of cash, and oversight of POS systems.
• Assist with sales reporting, KPI tracking, and implementation of promotional strategies in accordance with DCC restrictions.

Customer Service Leadership:

• Ensure all customers receive a compliant, friendly, and efficient experience.
• Resolve escalated customer issues or complaints in a professional, service-oriented anner.
• Provide coaching and support to budtenders on communication, product education, and responsible sales.

Staff Development & Training:

• Assist with interviewing, onboarding, training, and mentoring new employees.
• Ensure completion and tracking of DCC-mandated training certifications.
• Provide regular coaching, evaluations, and support for growth within the team.
• Act as acting General Manager in their absence.

Communication & Reporting:

• Generate and review operational reports, compliance logs, and incident documentation.
• Communicate effectively with vendors, inspectors, law enforcement, and DCC representatives.
• Maintain accurate records for employee activity, incidents, and compliance documentation.

Qualifications: 

• Must be 21 years or older.
• High school diploma or GED required, college degree in Business, Management, or related field preferred.
• 3+ years of retail management experience; cannabis experience preferred.
• Strong knowledge of Ohio DCC regulations or willingness to complete the required compliance training.
• Proficient in Metrc, POS systems, Microsoft Office, and retail operations software.
• Excellent leadership, organizational, and interpersonal communication skills.

Working Conditions: 

• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to lift up to 25 pounds and stand for extended periods.
• Must pass a criminal background check and fingerprinting per DCC requirements.
• Salary $55,000-$65,000 (depending on experience and interviews)

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