Job Description

What you’ll need to succeed as an Assistant Service Center Manager at XPO

Minimum qualifications:

• At least 5 years of LTL freight management and/or service center management experience 
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures  
• Experience with Microsoft Office  
• A valid driver’s license
• Available to work a variety of shifts, including days, evenings, nights and weekends and to travel as needed 

Preferred qualifications:

• Bachelor’s degree, 5 years of related work or equivalent military experience

• Experience with process improvement and the use of Lean and/or Six Sigma
• Forklift experience 
• Demonstrated ability to prioritize work with excellent organizational skills   
• Strong interpersonal and management skills and able to effectively lead, coach and influence employees 
• Excellent verbal and written communication skills and able to present clean, organized and thorough information and data appropriate for the intended audience 

About the Assistant Service Center Manager job

Pay, benefits and more:

• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Assist in supervising all employees reporting to the service center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff 
• Lead the service center when upper management is not on site
• Assist in managing and directing inbound, city and outbound freight operations, including FAC operations, if applicable
• Assist in planning daily staffing needs to ensure freight is delivered and picked up on time  
• Partner with sales team to help grow revenue at the service center
• Frequently provide information to service center employees about productivity and company policies and procedures  

• Analyze, monitor and implement opportunities to cut costs and improve efficiencies
• Maintain clean and safe working conditions of the facility and equipment  
• Comply with all applicable laws/regulations, as well as all company policies/procedures  
• Route proper documentation and oversee procedure control for hazardous material shipments  

Assistant Service Center Managers are required to:

• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs.

• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel 
• Work outdoors in inclement weather 
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery 
• Be open to potentially relocating geographic areas for career advancement

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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