Job Description

Req ID: 334730

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a COO / CTO for State & Local Government, Education (SLED) to join our team in Austin, Texas (US-TX), United States (US).

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a strategic, results-oriented Operations & Technology Leader – State & Local Government, Education (SLED) , to drive operational excellence in service delivery and serve as a strategic advisor to our customers on technology transformation.

This hybrid role combines the operational expertise of a Chief Operations Officer with the external-facing, growth and consultative mindset of a Chief Technology Officer enabling our customers to define and realize their technological strategies.

The ideal candidate will ensure exceptional service delivery, operational excellence, and scalability of our services and engage directly with senior client stakeholders to help them align technological investments with mission outcomes and modernization goals to achieve long-term success.

In this role, you will lead team(s) responsible for strategic initiatives, client delivery, internal operations and activities to support the SLED organization in successfully achieving financial and operational goals and objectives.

Key Responsibilities

1. Delivery & Operational Leadership

• Lead the end-to-end delivery of technology solutions and services across all client engagements, ensuring high performance, contractual compliance/risk management, and financial success.
• Build, manage, and scale high-performing delivery teams, PMOs, and operational support functions with a focus on efficiency, repeatability, and continuous improvement.
• Optimize delivery methodologies, governance frameworks, and performance metrics to enhance execution quality and predictability.
• Serve as the senior escalation point for delivery risks and client satisfaction issues; conduct Delivery Review Board (DRB) assessments to ensure delivery readiness for new and expansion business.
• Oversee coordination with support services (e.g., HR, IT, Legal, Finance) to enable seamless service delivery and organizational alignment.

2. Customer Technology Strategy & Advisory

• Serve as a strategic technology advisor to customer executives, helping define and shape their IT and digital transformation strategies aligned with mission and business outcomes.
• Facilitate executive workshops and planning sessions to identify innovation opportunities, assess maturity, and co-develop actionable technology roadmaps.
• Provide expert guidance in areas such as enterprise architecture, cloud strategy, cybersecurity, data platforms, AI/ML adoption, and legacy modernization in alignment with Global Practices.
• Support business development by contributing to solution strategies, deal structuring, and proposal and pursuit differentiation.

3. Strategic Initiatives & Cross-Organizational Execution

• Lead the execution of key Corporate and cross-functional organizational initiatives, including transformation programs, new market offerings, and delivery excellence efforts.
• Oversee SLED-specific operational initiatives, including facility operations, special projects, and M&A evaluation and integration in partnership with Corporate functions.
• Act as an objective reviewer and approver for sub-vertical strategies, key deals, and high-impact programs to ensure alignment with organizational goals.

• Promote a culture focused on delivery excellence and customer satisfaction grounded in accountability, innovation, and measurable impact.
• Foster collaboration across product, engineering, operations, and client teams to ensure alignment with evolving customer needs and industry dynamics.

Required Experience & Education:

• 15+ years of relevant work experience in the management of internal operations and activities to support the SLED organization in achieving financial and operational goals and objectives
• Undergraduate Degree or equivalent combination of education and work experience

#LI-SGA   #INDSALES   #SLED  #NTTData  #Publicsector

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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