Job Description

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Reservations team, a passionate group of professionals dedicated to delivering exceptional service and personalized guest experiences. Reporting to the Reservations Manager, this role works closely with Sales, Front Office, and other operational departments to ensure seamless booking processes and guest satisfaction from the very first interaction.

YOUR ROLE

As a Reservations Sales Agent, you will be the first point of contact for guests booking their stay with Rosewood. You will handle inbound calls and emails, manage reservation details, and provide tailored recommendations with warmth and professionalism. Your role is key to creating a memorable first impression and ensuring every guest feels valued and cared for from the moment they reach out.

HOW YOU’LL MAKE THE PLACE

• Handle guest room reservations, changes, cancellations, and inquiries with efficiency and courtesy.
• Maintain superior service standards and comply with departmental policies and procedures.
• Provide knowledgeable recommendations about hotel services, amenities, and local attractions.
• Respond to voicemail and email messages in a timely and professional manner.
• Demonstrate ownership of each reservation, ensuring personalized and attentive service.
• Maintain confidentiality and respect guest privacy at all times.

COULD THIS BE YOU?

• You have at least one year of experience in reservations, ideally within a luxury or ultra-luxury hotel environment.
• You speak, read, and write English fluently, and German language skills are a strong advantage.
• You’re detail-oriented, organized, and able to prioritize tasks while maintaining accuracy and speed.
• You’re a clear thinker who remains calm under pressure and solves problems with good judgment.
• You work well independently and as part of a team, always maintaining a positive and respectful attitude.
• You’re confident using hotel reservation systems and have a talent for suggestive selling.
• You understand the importance of guest confidentiality and handle sensitive information with care.
• You’re physically able to perform the role’s requirements and communicate effectively with guests and colleagues.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

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