Job Description

Benefits:
IRA
Tuition Discounts
Aflac & Life insurance
Holiday Pay
Sick and Earned Time Off
Medical Insurance
Health insurance
Training & development
Join Our Team as a Customer Experience Host!
Location: Head Over Heels – Palrin, Middletown & East Brunswick
Schedule: Part-Time
Monday–Friday: 3:30 PM – 7:30 PM
Saturday: 8:45 AM – 1:30 PM

About the Role
At Head Over Heels, we’re on a mission to create an unforgettable experience for every family that walks through our doors—and it starts with you! As a Customer Experience Host , you’ll be the first friendly face our students and families see. Your goal? Make every visit feel magical, seamless, and joyful —delivering the kind of customer service you’d expect from a world-class theme park.
This role is perfect for someone who is upbeat, professional, loves working with kids, and enjoys bringing energy and order into a fun, fast-paced environment.
Key Responsibilities
Greet all guests with enthusiasm, positivity, and a warm smile
Direct students and families to the correct classrooms or activity areas
Assist with check-ins using our iPad system
Provide information on class schedules, events, and studio policies
Promote and help register customers for seasonal programs, camps, and events
Maintain a clean, organized, and welcoming front lobby
Ensure every guest feels acknowledged, supported, and excited to be here
Communicate with staff to ensure smooth transitions and excellent lobby experience
Represent and promote the Head Over Heels mission: Learning through Joy and Excellence
Stay active and on your feet for the duration of your shift (4+ hours)
What We’re Looking For
17+ years old with reliable transportation
Prior experience in customer service, retail, hospitality, or front desk roles
Bright, bubbly, and engaging personality
Excellent communication skills
Love working with families and children
Energetic, positive, and comfortable in a fast-paced setting
Punctual, professional, and ready to help
Strong team player who takes initiative
Why You’ll Love It Here
At Head Over Heels, we don’t just teach Gymnastics, Dance, and Ninja—we build confidence, community, and lifelong memories. As a Customer Experience Host, you’ll be the heart of that experience, helping families feel welcome and excited to return every week.
Ready to spread joy and make a difference? Apply today and be part of the magic at Head Over Heels!

Job Tags

Part time, Seasonal work, Shift work, Saturday, Monday to Friday,

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Customer Experience Host - Middletown Job at Head Over Heels, Middletown, NJ

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