Incidents Business Analyst Job at Katalyst Healthcares & Life Sciences, Morristown, NJ

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  • Katalyst Healthcares & Life Sciences
  • Morristown, NJ

Job Description

  • Katalyst Healthcares & Life Sciences is hiring entry level candidates for several positions for contract research in Clinical trials of drugs, biologics and medical devices.
  • We have a few immediate job opportunities available in Drug Safety and Pharmacovigilance and Clinical Research field. We work with University hospitals, pharmaceutical companies and recruiting partners.

Job Description



Overview:
We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred.
Responsibilities:

  • Manage and respond to application incident escalations.
  • Analyze incident trends and recommend preventive measures.
  • Support compliance with regulatory, data privacy, and cybersecurity standards.
  • Collaborate with internal teams to ensure timely resolution of incidents.
  • Document and improve incident and service management processes.
  • Contribute to application lifecycle activities (e.g., system retirement).
  • Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation.

Requirements:

  • AA Degree: More years of experience or higher education is acceptable.
  • Minimum of 6+ years' experience in similar role.
  • Previous incident management experience.
  • General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements.
  • Previous experience responding to escalation requests, application incident escalations.
  • Previous experience analyzing incident trends.
  • MS Office, share point, teams, zooms, Office 365.

Nice to have skills:

  • Experience in incident and service management.
  • Application life cycle, retiring systems, etc.
  • ServiceNow, Jira experience is a plus.

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Contract work, Immediate start, Remote job,

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