Job Description

Join the Elite Team at 123 Exteriors!

Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

Company Overview

At 123 Exteriors, we take great pride in being p a rt of the  Elite Family of Brands , which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include  steady pay, reliable job installations, and steadfast support  to ensure your growth. Having successfully completed over 50,000 projects  and operating from 17 locations across the country , our reputation as a premier contractor is well-established. As a member of the  top 1% of contractors nationwide , we are experiencing rapid growth, and we invite you to join us on this exciting journey!

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.


Key Responsibilities:


Project Oversight:


Conduct construction meetings with Property Owners to set expectations and review project scope


Perform regular site visits to monitor project progress and quality


Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines


Document and photograph project milestones


Update ERP with communications, photos, and documentation provided by Property Owner or crews


Customer Experience Management:


Serve as additional point of contact for Property Owners throughout field trade lifecycle


Proactively address customer concerns and provide real-time project updates


Facilitate on-site communication between crews, property owners, and internal employees


Guide customers through each phase of their project


Quality Control:


Conduct pre and post-project inspections


Ensure work meets company standards and customer expectations


Document and coordinate punch list items, small repairs as needed


Facilitate warranty walk-throughs and follow-up


Field Operations Support:


Manage site logistics


Identify and resolve potential project delays or issues


Support crew needs and resource requirements


Manage truck inventory for miscellaneous project items

Requirements

Qualifications:


Education: Associates degree preferred; equivalent experience in construction/project management accepted


Experience:


3+ years in construction project management or customer service


Experience with construction processes


Valid driver's license and clean driving record


Skills:


Strong project management and problem-solving abilities


Excellence in face-to-face customer interaction


Proficiency in project management software and mobile applications


Knowledge of construction practices and safety requirements

Benefits

Salary: $54,000 - $63,500

Benefits:


Comprehensive health, dental, and vision insurance


401(k) with company match


Company vehicle or vehicle allowance and fuel card


Company Credit Card and Fuel Card


Phone allowance


Paid time off and holidays

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