Job Description

We are seeking a highly motivated Project Manager to join our growing team at Zipliens. In this role, you will play a critical part in supporting the Mass Tort team by leading the planning, coordination, and execution of complex projects from intake through resolution. You’ll serve as a key point of contact for clients and internal stakeholders—ensuring deliverables are met, progress is clearly communicated, and evolving client needs are addressed throughout the project lifecycle. This is an exciting opportunity for a detail-oriented, proactive professional who thrives in a remote environment and enjoys collaborating across legal, technical, and operational teams to drive results.

Requirements

Responsibilities:

Project Management

• Plan, execute, and oversee the completion of assigned mass tort projects, ensuring deliverables are met in alignment with the defined scope of service and expected timelines.
• Actively manage clients and key stakeholders throughout the project lifecycle with regular updates on project status, progress, and evolving client needs.
• Lead regular meetings and maintain clear, consistent communications to ensure project goals are accomplished and client expectations are actively managed.

Execution & Surfacing Efficiencies

• Oversee the execution of internal tasks and coordinate with team members on items such as holdbacks, lien resolution, data transfers, and agency relationships.
• Collaborate with Mass Tort team members to support the creation, production, and delivery of accurate and timely reports related to the project.
• Identify and recommend process improvements to enhance efficiency, data accuracy, and client satisfaction.

Tech Coordination 

• Engage the tech team to improve the company’s portal.
• Collaborate on tool implementation, feature rollouts, and the identification and prioritization of system issues as they relate to mass tort project workflows. 

Qualifications:

• 5+ years of similar experience, including working knowledge of mass tort case workflows and processes.
• Bachelor’s degree preferred.
• Proven track record of delivering white-glove service and building trusted client relationships.
• Clear, professional communication skills with the ability to engage clients, internal teams, and external partners.
• Excellent organizational and prioritization skills, with attention to detail and a commitment to follow-through.
• Strong problem-solving skills and comfort navigating ambiguity with minimal oversight.
• Experience working with technical data and resolving data-related issues with internal teams.
• Self-motivated, with experience thriving in fast-paced remote environments.
• Willingness to travel minimally (1–2 times per year) as required.

Benefits

• Private Health Care Plan (Medical, Dental & Vision)
• Company HSA contributions for HDHP participants
• Flexible Spending Accounts (Health & Dependent Care)
• Company-Paid Short-Term Disability Coverage
• Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
• 401(k) Plan with Company Match
• Paid Time Off (Vacation, Sick Time & Select Holidays)
• Paid Maternity & Paternity Leave
• Remote-First Work Environment (Flexible Work from Home)

Pay Disclosure: In the states of CA, CO, CT, NV, NY, RI, WA, the total base salary range for this role is $85,000 - $130,000 annually. Final compensation will be determined based on skills and experience.

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