Job Description

BroadPath is hiring  Patient Support Representatives to work from home! Patient Support Representatives are responsible for handling inbound and outbound calls, supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.

Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment management, referral coordination, and service delivery.

• Handle inbound and outbound calls to schedule, reschedule, and confirm appointments for patients
• Review and check patient insurance eligibility
• Process requests for referrals and prescription renewals, ensuring accurate documentation and timely communication with clinical teams
• Ensure patient confidentiality with the handling of all patient health information and medical records
• Communicate all progress and issues with the call center management team
• Scan and import documents into patient charts
• Perform other duties as assigned 

• High School Diploma or equivalent
• 1+ years of experience of prior customer service in a call center setting
• 1+ years of healthcare experience
• 1+ years of experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Maintain approved high-speed internet connection

Preferred Qualifications:

• Experience with scheduling appointments
• Experience with electronic medical records (EMR) systems
• Experience with the EPIC application
• Solid understanding of medical terminology

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

BroadPath is an Equal Opportunity Employer

We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

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