Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.
Responsibilities
Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.
Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.
Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.
Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.
Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.
Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.
Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.
Collaborate with IT operations and process owners to gather, validate and prioritize user stories.
Create and maintain thorough documentation for configurations, customizations and system integrations.
Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.
Skillset
Bachelor’s degree in Computer Science, IT or similar.
Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.
Proven track record delivering complex ServiceNow implementations and integrations.
ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.
ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.
Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
Hands-on expertise with ServiceNow CSM and/or FSM modules.
Experience integrating ServiceNow with external systems using REST, SOAP and APIs.
Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.
Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.
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