Job Description

POSITION TITLE: SENIOR SERVICES MANAGER

DEPARTMENT: CONVENTION SERVICES

ACCOUNTABLE TO: DIRECTOR OF CONVENTION SERVICES & EVENTS

STATUS: FULL-TIME, EXEMPT

Primary Objective/Position Summary:

Serve as the primary point of contact and liaison for clients who have confirmed meetings within the city. Responsible for client site visits and other activities associated with assigned conventions.

Major Areas of Accountability/Essential Duties:

Act as a liaison between the client, hotels, venues, convention center and Convention Sales Manager after a meeting is confirmed.

Plan and conduct site inspections, highlighting area hotels, facilities, and activities of interest, as well as coordinating airport transfers and accommodations.

Maintain professional, thorough, and detailed account management, utilizing our internal database, Simpleview.

Maintain constant and open communication with Sales Managers about convention groups.

Maintain contact with clients regarding needs associated with their convention, such as housing, staffing, transportation, venue and restaurant locations.

Work with groups of all sizes, including some citywide conventions of over 5,000 rooms on peak.

Plan and attend convention center and hotel pre and post conference meetings.

Update client activities, correspondence, and post-site reports in sales database under assigned accounts.

Attend assigned conferences to represent our destination and promote interest for future meetings.

Maintain personal knowledge of all city venues, attractions and events; be able to discuss with clients and respond to any comments or concerns.

Work with the Director of Convention Services & Events on special projects such as annual budgeting, database management, etc.

Maintain the relationship between New Orleans & Company and the City’s Special Events division by attending monthly meetings at City Hall, and recapping said meeting.

Complete other projects or duties as assigned by the Director of Convention Services & Events and/or the Senior Vice President of Sales & Strategies.

Education and/or Experience:

Associate’s degree or equivalent from two-year college or technical school; and three to five years related experience and/or training or equivalent combination of education and experience.

Knowledge, Skills & Abilities:

Proficient in Microsoft Office suite or similar. Knowledge of spreadsheets and database programs, desired. Prior experience with a CRM or data management system a plus.

Strong problem-solving abilities, attention to detail and follow-through.

Ability to manage multiple objectives simultaneously and prioritize appropriately.

Possess excellent communication and interpersonal skills including the ability to speak effectively before groups of customers, members and/or employees of the organization.

Ability to work well in a team environment.

Physical, Mental & Environmental Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodation may be made upon request to enable individuals with disabilities to perform the essential functions of the job.

Position operates in several different environments, but predominantly in an office environment with prolonged periods of sitting or standing at a desk and working on a computer. Does not entail exposure to challenging or hazardous conditions. This position will require frequent weeknight and weekend assignments, often off-site, including occasional overnight stays. Ability to travel by airplane and operate a motor vehicle.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and do not imply a contract of employment.

Responsibility for Work of Others: Provides leadership support to the team in the absence of the Director, including assisting with staff supervision, training, and hiring processes as needed.

ABOUT US:

New Orleans & Company is the official destination sales and marketing organization for New Orleans’ tourism industry representing over 1,100 member companies in the city’s hospitality community. Founded in 1960, our mission is to inspire, promote and encourage travel to our city for the economic, social and community benefit of New Orleans and its people. Our vision is to ensure New Orleans remains the most remarkable, unique and welcoming city in the world to live, work and visit. At New Orleans & Company our values are more than just words on a page. They guide everything we do; from the way we work with our members, partners and communities to the experiences we create for our visitors. We believe in trust, building genuine relationships that foster long-term partnerships. We value authenticity, striving to be true to ourselves and our city in all that we do. We embrace innovation, constantly seeking new and better ways to serve our stakeholders and enhance the visitor experience. Collaboration is at our core, recognizing that we are stronger together. We champion inclusiveness, creating a welcoming and accessible destination for all. Finally, we strive for excellence in all that we do, holding ourselves accountable to the highest standards of performance and service. These values define us and guide us, helping us to fulfill our vision of making New Orleans the most remarkable, unique and welcoming city in the world.

New Orleans & Company is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate against any individual on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran, in accordance with applicable federal, state, and local laws. We comply with all state and local laws governing non-discrimination in employment in every location where we have facilities. This policy applies to all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

New Orleans & Company is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate against any individual on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran, in accordance with applicable federal, state, and local laws. We comply with all state and local laws governing non-discrimination in employment in every location where we have facilities. This policy applies to all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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