Job Description

The mission of Cowin Equipment Company is to always satisfy or exceed our customers’ expectations for quality. In the pursuit of this mission Cowin is committed to providing our employees a safe and healthy workplace, with an atmosphere of “fairness” that respects an individual’s dignity, trust and loyalty. As our legacy in the machinery distribution business approaches its 80th year, we look forward to the future as much as we pride ourselves on the past. Join our team today! Benefits * Medical, Dental & Vision Insurance * 401K Plan + Match * Profit Sharing Plan * Paid vacation and Holidays * Short/Long Term Disability * Growth opportunities * Paid Training * Family owned and operated * Above average industry pay * Relocation assistance available for qualified candidates * Uniforms provided * Career advancement opportunities, promote from within * Continued education, manufacturer hands on and web based training Responsibilities

• Responsible for all administrative functions for the Service Office.
• Responsible for making sure all charges are charged correctly to appropriate jobs.
• Responsible for seeing that all work-orders are set up with model and serial number and customer signature when work is performed in the shop.
• Responsible for monitoring work-order exception report, changing & coordinating with customers any updates to establish totals.
• Ensure that sufficient work is processed to maintain a high level of retail work and that proper measures are taken to achieve goals set.
• Develop and maintain all service efficiency to stay current on all ongoing jobs.
• Observe service personnel in repair circumstances and provide the coaching necessary to develop diagnostic, safety, clean, efficiency and effective high-quality work.
• Maintains a neat and orderly office and shop area – a regular ‘housekeeping program’ should be in place to ensure a clean and very well-organized service department.
• Works closely with the Sales and Parts Departments giving special attention to customer satisfaction.
• Responsible for working with parts personnel on expediting all backorder parts placed on a unit down order daily and advising the service manager if there is a problem with any shipping date.
• Assist Service Manager in making sure all jobs are within estimates and advice customer if applicable.
• Responsible for monitoring work in process daily where an estimate letter has been issued.
• Responsible for maintaining file for paper flow error, i.e. time cards, claims.
• Responsible for maintaining service office phones and taking incoming calls.
• Responsible for keeping all jobs under supervision on time and within estimate, working with the Service Manager to keep all jobs current and moving through service in an efficient/timely manner.
• Responsible for closing notes for work-orders on a daily basis and see that parts are credited from closing jobs.
• Review work in process weekly for any outstanding work-orders that should be closed—follow through with closing the work-order and report same to Service Manager.
• Responsible for entering all miscellaneous charges to work-orders, have maintenance printout with proper copies attached and insert into work-order folder.
• Follow all service procedures and see that errors are kept to a minimum—follow all directives without delay.
• Maintain a clean and current service report file of work-orders being closed.

Qualifications * 3-5 years of diesel mechanic experience preferred * 2-3 years of Fleet or dealership experience * Strong leadership, interpersonal, math, and writing skills * Ability to prioritize work in a dynamic environment * Strong organizational and communication skills is a must * Management or customer service experience * High school diploma or equivalent required We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Note: All work must be performed in a safe and orderly fashion. Must adhere to all Company safety rules. Must be aware of OSHA / MSHA standards relating to the heavy equipment industry and adhere to these while performing job duties. Personal protective equipment must be worn as dictated by job duties. This personal equipment shall be maintained in a clean and usable state.

Job Tags

Holiday work, Full time, Temporary work, Local area, Relocation package,

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