Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

JOB SUMMARY:

Vivint’s Field Service Analytics team is tasked with understanding the business drivers of the field service organization and being able to provide the tools and data-driven insights to optimize and improve operations. As a Sr. business analyst, it will be your job to build the tools that will guide decisions and help us answer challenging business questions.

JOB RESPONSIBILITIES:

• Develop deep understanding of Vivint’s Field Service operations and understand how the various parts of the business work together (sales, customer support, inventory and supply chain, product teams, etc.)
• Understand the business case for our current efforts and help understand tradeoffs, ROI, and strategy implications of potential new initiatives
• Analyze and report on current efforts, with a particular focus on opportunities for increased efficiency and operational success metrics; take responsibility for data integrity and be able to craft and build a narrative of what’s happening in the business
• Help build daily reporting and operational metrics for field service

REQUIRED SKILLS:

• Ability to manage projects and meet tight deadlines
  • In conjunction with business leaders, work on high value initiatives that can be taken or improved using data-driven decisions
  • Using a “problem statement” structure, clearly define the desired outcome, including analytic results and resulting actions
  • Identify and understand in detail the necessary data to solve the problem and work with IT to solve for any gaps in our current IT infrastructure and data collection efforts
  • Ability to be responsive to business needs as they arise and in a time-sensitive manner, navigating occasionally tight deadlines without sacrificing quality or completeness
  • Ability to perform tasks with acute attention to detail and a high level of precision

• Ability to perform analysis, synthesize findings, and communicate results
  • Using a variety of methodologies and tools (described below), solve defined “problem statement” with data-driven insights
  • Work closely with technical teams to ensure data quality and accuracy, and extract required data
  • Identify trends and patterns based on data
  • Define ongoing metrics to track and evaluate progress
  • Likely methodologies will include:
    • Excel-based analysis (e.g., cross-tab analysis, trends, ratios, conversion rates, graphical analysis, etc.)
    • Financial modeling (including return on investment)
    • Regression modeling (linear, logit, probit)
    • Segmentation analysis
  • Likely tools will include:
    • Microsoft Office (Excel, PowerPoint, Access, including VBA)
    • Tableau, PowerBI, Domo
    • Knowledge of Salesforce software will be helpful contextually, but is not required
    • SQL/Snowflake
    • Statistical programs (specifically R and Python, though experience with SAS and STATA or other statistical programing language will be useful; willingness and ability to learn quickly)

MINIMUM QUALIFICATIONS:

• Bachelor’s degree required
• 3-5 years of experience in one or more of the following fields: strategy consulting, economic analysis, predictive analytics, business analytics, data engineering/ETL
• Highly analytical with strong, demonstrated problem solving and critical thinking capabilities
• Ability to communicate clearly and concisely – both in writing and verbally
• “Owner’s” attitude, including a willingness to tackle problems through to solutions and an ability to work both independently and across functions

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at 

Official description on file with Talent.

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