Job Description

Intro

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, courage, and excellence, fostering a culture of accountability and collaboration while continuously challenging each other to grow and improve. At MO, we delight in creating products and experiences that improve lives.

Overview

Are you looking to make an impact? We’re looking for a Staff Product Manager to lead delivery and drive team alignment on a high-impact, public-facing product for the U.S. Department of Veterans Affairs (VA). In this position, you will be leading a multidisciplinary delivery team of engineering, design, and support experts to develop secure, performant, and reliable user-centered experiences for content and product teams to meet the needs of Veterans. If you’re a seasoned product leader with exceptional government delivery, team leadership, and stakeholder management skills who is passionate about making a difference for the public, we’d love to hear from you.

• Build and maintain strong relationships within and across the Department of Veterans Affairs (VA)
• Partner with executive-level government stakeholders to translate business, technical, and user needs into an effective and compelling product strategy
• Lead a multidisciplinary team to consistently deliver software and design improvements for VA.gov editors and users.
• Drive evidence-based prioritization, decision-making, and attention to detail across the team
• Balance opportunities and constraints across business, technical architecture, and end-user needs
• Effectively document features, epics, and user stories.
• Set success metrics and measure quantitative and qualitative impact of product improvements on an ongoing basis
• Run efficient and effective team ceremonies, including sprint planning, product demos, and retrospectives
• Partner with MO’s growth team to proactively identify opportunities to scale impact based on exceptional delivery.
• Engage peers throughout the government ecosystem to proactively collaborate and problem solve
• Support, mentor, and manage other MO product managers to reach their full potential

• Leadership
• 7+ years of combined public and private sector leadership experience managing complex technology modernization projects with confidence and clarity
• Exceptional stakeholder management and team leadership skills
• Comfortable making difficult prioritization calls and aligning numerous stakeholders across engineering, design, and business operations
• A mission-driven, scrappy team leader capable of rolling up their sleeves and “getting it done” for Veterans and our government partners effectively and efficiently while maintaining strong relationships
• Ownership & Initiative
• Naturally proactive: anticipates challenges before they arise and brings creative solutions to the table
• Self-starter able to operate independently with minimal oversight, while staying laser-focused on delivering value to the public and our government partners consistently
• Collaboration & Communication
• Works fluidly with cross-disciplinary teams and external stakeholders in a highly collaborative environment
• Strong communicator: able to assert ideas with clarity and diplomacy. Equally comfortable asking for help or surfacing risks early
• Technical Fluency
• Technical background (e.g., Computer Science degree, engineering experience, and/or product work in technical domains)
• Comfortable working closely with engineers to shape implementation details, coordinate releases, manage technical trade-offs, and understand system architecture

• Experience working in or with government agencies, especially the Department of Veterans Affairs (VA)
• Experience working with or managing teams that build or scale Content Management Systems (CMS)
• Exposure to AI and machine learning product development, including integration into user workflows or internal operations

• Specific Educational Background: Your qualifications matter more than where (or if) you went to school.
• Open Source Contributions: We’re interested in your skills and experience, even if you haven’t shared them on GitHub.
• Big-Name Employers: It’s not about having a well-known company on your resume; it’s about what you’ve accomplished.

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (medical, dental, vision)
• 401K matching
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
• Company sponsored parental leave
• Summer Fridays!

$150,000 - $175,000 a year

All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.

$150,000-175,000 Annual Salary + Bene fi ts + Growth Poten ti al

Placement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:

Tier 1: $150,000— Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.

Tier 2: $162,000— Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.

Tier 3: $175,000 — Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.

To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.

This position will remain open until May 9th, 2025

*Candidates located in DC preferred

Note: to ensure we remain compliant with all state, county, and local employment and tax regula ti ons, applicants must currently reside in one of the following states to be considered for employment with MO. This list will be updated periodically as our PeopleOps team works to open up hiring in additional states.

AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, ME, MD, MA, MI, NC, NV, NY, OR, VA, WA

We're MO

The Company reserves the right to conduct background and/or reference checks on all prospective employees. Your job offer is contingent upon satisfactory completion of such background and/or reference check as applicable. Additionally, this position may require a government background investigation to be completed and adjudicated dependent on your role and project . This offer will be withdrawn if any of the above conditions are not satisfied.

In support of the  Colorado Equal Pay Transparency Act, and others like it across the country, MO job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility.

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