Job Description

Tow Truck Operator - Light Duty - Employee is paid an hourly plus commissions.

Perform towing, accident recovery, and abandoned vehicle recovery using the assigned truck and towing equipment correctly as trained. Present to customers a professional self-image and Company image through excellent service, safe operation, and timeliness. Maintain the truck and equipment in compliance with Company guidelines. Perform necessary documentation in a timely and accurate manner, following the procedures in effect.

Benefits:

• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Plan with Employer Match.
• Profit-Sharing Plan.
• Short-Term Disability.
• Critical Care Insurance.
• Supplemental Life Insurance.
• Paid Vacation & Holidays.
• Opportunities for Growth & Advancement.

Essential Duties and Responsibilities: (All other duties as assigned.)

• Arrive at work on time every day, ready for duty when the shift begins.
• Complete pre-shift and post-shift equipment checks daily and document these checks accurately.
• Excellent driving skills and a valid driver’s license (copy required to be kept on file).
• Ability to operate a tow truck (experience preferred but not required).
• Must keep accurate records of time worked and commissions earned using company-provided materials.
• Accurately calculate tow rates and understand tariffs to write complete and accurate paperwork.
• Must have a general understanding of vehicle mechanics, transmission types, front, and rear wheel drive vehicles.
• General sense of direction and understanding of maps, and the ability to navigate both day and night.
• Have a clean driving record and excellent work references.
• Must have a positive attitude, great work ethic, and be team-oriented.
• Follows management direction and leadership well.
• Work well independently, have initiative, and be dependable.
• Able to calmly handle stressful situations.
• Able to write and speak English well, and be able to communicate effectively with others.
• Work on call when needed, be conscientious about answering your phone when on call, and communicate with your team efficiently.
• Work in other areas, non-driving- when on shift/hourly time, at management's direction.
• Have no physical limitations against working in summer heat, winter cold, and rain.
• Be able to work at night and early mornings, this job requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, crouching, climbing, lifting, twisting, kneeling, and maneuvering material or equipment, some of which may be heavy (75+ pounds) or awkwardly shaped. 

Supervisory Responsibilities: Directly supervises 0 employees. 

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning : Assesses strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
• Job Knowledge : Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
• Use of Technology : Demonstrates required skills, adapts to new technologies, and troubleshoots technological problems.
• Problem Solving : Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alter native solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Communications : Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Oral Communication : Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork : Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above one’s own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Written Communication : Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Leadership : Exhibits confidence in self and others and accepts feedback from others.
• Conflict Resolution : Encour age s open communications; confronts difficult situations; maintains objectivity; keeps emotions under control.
• Diversity : Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics : Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes admin istrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; man age s competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Personal Appearance - Dresses appropriately for position based on guidelines provided by the company; keeps self-well-groomed. Wears uniform and correct PPE daily, including but not limited to a safety vest and steel-toed shoes.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals, completes tasks on time, or notifies the appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Completes work in a timely manner; works quickly.
• Reasoning Ability- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technological Skills: To perform this job successfully, an individual should be able to use mobile applications.

Certificates, Licenses, Registrations:  

• DOT Medical Certification, & must be 25 years of age or older with a clean driving record.
• Towing certifications – Preferred but not required

Safety and Security: Observe safety and security procedures at ALL times; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:  

• 1-2 years of related experience preferred but not required. 
• High school diploma or GED.
• Bilingual – preferred but not required.

Language Skills:  
Ability to effectively present information and respond to questions from manager(s)/supervisors, clients, customers, and the general public.

Mathematical Skills:  
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables. 

Physical Demands:  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Must be able to work at night and early mornings; this job requires intermittent periods during which continuous physical exertion is required. Must be able to maneuver material or equipment that can be awkwardly shaped occasionally.

Work Environment:  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate but can be high occasionally.

Acknowledgments: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.

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