WEEKENDS CUSTOMER SUPPORT REPRESENTATIVE Job at Wing Assistant, Berkeley, CA

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  • Wing Assistant
  • Berkeley, CA

Job Description

Looking for experienced Customer Support Representatives who are willing to work during weekends!

Schedule: 5 days/week – Thursday to Monday, 3:00–8:00 PM UK time

Business Overview: Rental Business in UK

Key Responsibilities:

-Answer incoming customer phone calls during shift hours

-Provide fluent, friendly, and confident phone support in English

-Send property access and check-in instructions via email and WhatsApp

-Respond to customer enquiries across WhatsApp and email in a timely and helpful manner

-Update or review simple spreadsheet logs related to bookings or communications

-Coordinate and escalate any complex issues to the internal team if needed

Tools & Platforms:

-Guesty (property booking and management system – training provided)

-WhatsApp (business messaging and customer support)

-Gmail / Email Client

-Basic Spreadsheets (Google Sheets or Excel)

-Phone line or app (diverted calls – setup to be discussed)

Qualifications:

-Fluent English (spoken and written)

-Comfortable handling phone support and live chats

-Strong attention to detail and clear communicator

-Prior customer service experience (at least 1-2 years)

-Basic understanding of spreadsheets (editing, filtering, simple formatting)

-Reliable internet connection and quiet workspace

-Able to use own phone for WhatsApp (business number setup can be discussed)

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• 100% permanent Work-From-Home

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Job Tags

Hourly pay, Holiday work, Permanent employment, Contract work, Shift work, Weekend work,

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