Collections Representative (Fayetteville, North Carolina, US) Job at Foundever, Fayetteville, NC

WElIVS9yRUkzTWF2TmRSY3ZqdE1ZOTd4aWc9PQ==
  • Foundever
  • Fayetteville, NC

Job Description

Collections Representative (Fayetteville, North Carolina, US)

Collections Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! 

This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Overview

Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts. Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals. At Foundever, we’re passionate about investing in our agents and supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!

Why You Should Join Us

  • Competitive Pay: Start at $17-$18/hour!
  • Paid Training: Enjoy 100% free professional training
  • Full-Time Hours
  • Retirement Plan: 401(k) with company matching.
  • Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
  • EAP Support: Access our Employee Assistance Program for added support.
  • Paid Time Off: Recharge with generous PTO
  • Employee Discounts: Great savings on various products and services!
  • Referral Bonuses: Earn money for referring friends!
  • Career Growth: 84% of managers promoted from within.
  • Bonus Opportunities: Unlock extra earning through bonus programs!

What We're Looking For

  • Must be at least 18 years old to apply.
  • Education:   High School Diploma or GED equivalent is required.
  • Experience:  Required: A minimum of 4 months of collections experience to hit the ground running!
  • Availability: Must have open availability during our hours of operation – flexibility is key!
  • This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

Key Skills

  • Communication Skills: Ability to convey information clearly and listen actively to customers' concerns.
  • Negotiation Skills: Ability to negotiate terms and find mutually agreeable solutions for debt repayment.
  • Problem-Solving Abilities: Quickly identifying issues and providing effective solutions to help customers resolve their debt situations.
  • Patience: Remaining calm and composed, especially when dealing with difficult customers.
    Persuasion Skills: Influencing customers to take positive actions towards repayment.
  • Resilience: Ability to handle rejection and maintain motivation despite potential negative interactions.
  • Attention to Detail: Carefully managing customer information and ensuring accuracy in documentation and follow-ups.
  • Conflict Resolution: Skills to de-escalate tense situations and reach a satisfactory resolution.
  • Adaptability: Flexibility to adjust communication styles based on the customer’s demeanor and circumstances.
  • System Navigation: Proficiency in navigating system tools to search for answers & information.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.   ​​​​​​​​​​​​​​

Interested in Becoming Part of Our Team?

Visit us at and connect with us on Facebook, LinkedIn, and Twitter. 

Job Tags

Full time, Local area,

Similar Jobs

Smash Park Entertainment Group

Venue Manager Job at Smash Park Entertainment Group

 ...pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together...  ...and development. Join our Westerville, OH team as a Venue Manager , where you'll report to the venues General Manager and help... 

Candlewood Suites Auburn Hills

Maintenance Job at Candlewood Suites Auburn Hills

Maintenance:Job Purpose: To repair and maintain physical structure of hotel using hand tools and power tools while also maintaining grounds of hotel, performing any combination of the following tasks.Job Responsibilities:* Maintain hotel, pool, and surrounding area...

QualiCare Maids

P/T Cleaning Jobs in Charlotte NC Trabajos de limpieza P / T Job at QualiCare Maids

 ...APPLICANTS NEED APPLY THAT FIT ALL OF THE ABOVE QUALIFICATIONS. Trabajos de limpieza a tiempo parcial en Charlotte NC Trabajos de...  ...y trabajos de limpieza de mucamas en Charlotte NC estn ahora disponibles para Limpiadores de Casas y Mucamas experimentados de 21 aos o... 

SHIPLEY DONUTS

Cashier Job at SHIPLEY DONUTS

 ...Job Title: Front of the House, Cashier/Icer Summary: Provide excellent customer service to customers, process transactions, and help maintain the front end of the restaurant. FLSA Classification: Non-exempt Duties and Responsibilities Process sales transactions... 

Jiangxi Xirui Manufacturing Co., Ltd.

Heat treatment engineer Job at Jiangxi Xirui Manufacturing Co., Ltd.

Job responsibilities:1. Conduct a field survey of the heat treatment production site and analyze the current product quality status to identify the main problems in the current production process.2. Optimize the best preparation process parameters and design the best ...