Job Description

Title: Family Rapid Re-Housing Case Manager (FT)

Level: Case Manager

Department: Loudoun Homeless Services Center

Reports to: Rapid Re-Housing Program Manager

Salary Range: $52K-$56K

Location: Leesburg, VA

FLSA Status: Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role:

The Family Rapid Re-Housing Case Manager (RRH-CM) will provide shelter case management and housing location services for single and family households in Loudoun County who are experiencing homelessness, seeking housing, and referred for Rapid Re-Housing services. The RRH CM will also provide community- based Case Management services for those clients recently housed. The Case Manager will deliver services that are low-barrier, housing-focused, and align with the Housing First model, in addition to being trauma- informed. The Case Manager will welcome all clients with dignity and respect and will work to help support each client in achieving their goals and locating and maintaining housing. Day to day responsibilities includes conducting family housing assessments upon receipt of a referral, assisting clients in accessing resources and benefits, conducting goal setting, budgeting, planning activities with clients, assisting clients in locating housing, and empowering clients’ progress not only in gaining housing but sustaining it. Once housing is secured, the Case Manager will work to link households with services and resources to help them stabilize in their new housing and neighborhood. This follow up case management often includes assisting households with budgeting, learning how to be a successful tenant, increasing income, and linkages to other service providers in the community. The work conducted by this position is fast paced and client relationships are often time limited. The Case Manager must be comfortable forming relationships with landlords and other community partners to ensure clients are able to secure housing as their top priority. 

How you will contribute:

• Provide relational and responsive case management support to each family and empower and support clients in their successful completion of their identified goals 

• Review referrals and speak with families to determine program eligibility and assess household needs. 

• With each assigned family, develop Housing First focused service plans which are individualized to the household’s unique housing need; assist each household through the housing location process 

• Complete any relevant assessments or referrals needed to support the client’s housing 

• plan and needs 

• Once housing is secured, partner with families to outline what supports are needed to address housing barriers and needs, and to develop an agreed upon plan to achieve housing related goals and to maintain housing stability 

• Assist family in securing needed or requested basic needs items and services such as clothing, employment opportunities, benefits, health resources, employment, childcare, educational resources, etc. 

• Work to collect financial information from families as well as formulate a working budget with them 

• Acting as Housing Locator, communicate and establish working relationships with local landlords to negotiate lease terms and advocate on behalf of clients 

• Assist Shelter Case Managers in housing location for their clients 

• Assist with developing a rental assistance package for all clients utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if families require additional funds to maintain housing. 

• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies to ensure clients receive needed services in a timely manner 

• Assure that all relevant information pertaining to families is disseminated to all appropriate staff members in a timely manner 

• Encourage and support the families to focus their efforts on attaining the objectives specified in their Service Plan 

• Assist clients in planning for discharge from the program 

• Document contact with all families in a timely manner (within 24 hours) using internal tracking methods, participants files and HMIS as required 

• Maintain complete participants records in accordance with agency and best practice standards 

• Maintain current knowledge and ability to implement emergency procedures including responsibilities as a mandated reporter. 

• Be on call as directed by supervisor 

• Participate in staff meetings and trainings as directed by supervisor 

• Commit to being a continuous learner; study best practices implemented by Shelter House and Loudoun County DFS and collaborate with program management to implement 

• Safely utilize Shelter House owned vehicles to drive clients to various locations 

• Ensure compliance with all agency policies 

• Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office products (email, calendar, drive, etc.). 

• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 

• Perform other duties deemed necessary to support the program and agency 

Requirements

Required:

• A bachelor's degree in human services/ related field or commensurate experience 
• 1+ years of case management/ direct services/other related experience 
• Strong written and oral communication skills 
• Ability to prioritize competing priorities and make sound judgements 
• Ability to complete tasks while navigating frequent interruptions 
• Ability to deliver creative, resourceful solutions to unique challenges 
• Strong organizational and time management skills 
• Valid Driver’s License and reliable transportation 
• Ability to Drive a 15-passenger van 
• Willingness to work evenings and weekends when needed 
• Flexibility to work outside of normal business hours when needed (7am-7pm)

Preferred:

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic) 
• Experience with providing services to clients experiencing homelessness, Mental Health, or substance abuse issues 
• Experience utilizing the Homeless Management Information System (HMIS) 

Physical Requirements: 

• Annual TB Test is required 
• Ability to sit or stand for long periods 
• Ability to lift items weighing 10-20 pounds 

Benefits

Benefits :

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org .

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer

**We are unable to sponsor or take over sponsorship of an employment visa at this time.**

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

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